Frequently Asked Questions
Beulahland Communications has been serving Beulah, Colorado since 1956 with fast, friendly, and reliable local service. Find answers to the most common questions about our internet, phone, and additional services below.
Beulahland Communications FAQ
Answers to the most common questions about Beulahland Communications.
Where are you located?
You’ll find us at 8611 Central Ave, Beulah, Colorado 81023.
What are your business hours?
Open Monday through Friday, 8 AM to 4 PM.
What services do you offer?
We provide residential Internet, home phone service, business phone services, UPS shipping, notary services, copy and fax services, and general community information. Cows out? Lost dog? Stop by! We can help.
How long have you been in business?
We’ve been serving Beulah since 1956. That’s nearly 70 years of local experience you can count on.
Who owns Beulahland Communications?
We’re a Beulah-local, family-owned, community-first company – proud to keep our neighbors connected.
Customer Service FAQ
When can I get service?
Most new customers are connected within 3 to 5 business days of signup – if it’s an existing home. Fast, local Internet and phone installation with no long wait times.
Do I need a contract?
Some plans may require a service agreement. We’ll walk you through your options to help you choose what fits your needs. Our plans include network devices and managed Wi-Fi support, requiring a 1-year minimum service agreement. Not staying for a year? Call us — we’ll walk you through your options to help you choose what fits your needs.
What is a vacation hold?
Going out of town? Pause your Internet or phone service temporarily without canceling your account.
What is a CPNI password?
Your Customer Proprietary Network Information (CPNI) password keeps your personal account information safe when you call in.
What is the installation fee?
A one-time installation fee may apply, depending on your location – there is a $100 set up and installation for internet, and a $45+ set up and installation for phone. Contact us to find out about any current promotions or waived fees.
Do you offer auto pay?
Yes. Save time and never miss a payment by setting up automatic billing through your online account.
Account & Billing FAQ
How can I pay my bill?
Pay online through our secure account portal, over the phone, or in person at our Beulah office.
How do I access my email or voicemail?
Log in to your online account to access email, voicemail, and account settings.
Can I manage my phone features online?
Yes. You can manage voicemail, conferencing, and more through our online dashboard.
Residential Internet FAQ
What broadband speeds do you offer?
Beulahland Communications provides high-speed Internet options from 10 Mbps to 1 Gbps. Availability depends on your address – call to check coverage.
Is there a data cap?
No data caps here. Stream, game, work, and scroll as much as you want without surprise overage fees.
Can I use my own modem or router?
Yes. Tech-savvy users are welcome to use compatible equipment. We also offer plug-and-play rentals if you prefer. Our plans include network-compatible equipment for the best experience with your network, so you can use it and get the most out of your servics.
How do I switch from another provider?
Switching is easy. We’ll help you set up your new connection and get started with no stress.
What if lightning strikes my house and my Internet stops working?
If a power surge damages your equipment, contact our support team. We’ll help troubleshoot and get you reconnected fast.
Installation & Support FAQ
How much does installation cost?
A one-time installation fee may apply, depending on your location – there is a $100 set up and installation for internet, and a $45+ set up and installation for phone. Contact us to find out about any current promotions or waived fees.
How quickly can I get installed?
We typically schedule installs within 3 to 5 business days after signup – if it’s an existing home. Prompt, reliable service from local technicians.
Can I install it myself?
Yes, in some areas we offer self-installation kits. We’ll let you know if that’s an option when you sign up. We are proud to offer installation and home network optimization with every install. If you’d prefer to self-install, give us a call to discuss options.
What are your customer support hours?
Our local support team is available Monday through Friday, 8 AM to 4 PM. Call us at (719) 485-3400 or email for quick help from a real person – no bots, no call centers. Need help after hours? No worries, our 24-7 support team can be reached at 719-485-3998.
Residential Telephone FAQ
What does local phone service cost?
Residential or business phone service starts at $21.22 (+ taxes and fees) per month. Additional features may carry extra charges.
Is 911 service included?
Yes. All phone plans include enhanced 911 services. Surcharges vary by county.
Do you offer directory assistance?
Yes. Directory assistance is available at $0.95 per call.
Can I choose my phone number?
Yes! Number selection is available in most cases.
What are 900 calls and third-party billing?
These are premium-rate services. You can block or manage these features by contacting our support team.
Other Services FAQ
Do you offer notary services?
Yes. Notary public services are available during business hours. A small donation is appreciated.
Can I ship UPS packages at your office?
Yes. We offer UPS drop-off and shipping services. Fees vary depending on the size and weight of your package.

